ChatLab Updates: November 2024

November has been an exciting month for ChatLab! We've been working tirelessly to enhance the platform with powerful new features and integrations to help you get the most out of your AI-powered chatbot. Here’s a look at what’s new this month:

Dive Deeper with AI Conversation Analysis

One of ChatLab's standout updates this month is AI Conversation Analysis, a feature designed to optimize your chatbot’s performance by analyzing interactions. Here's what it does:

• Identify Knowledge Gaps: Pinpoints questions your bot couldn’t answer and suggests updates to the knowledge base.
• Knowledge Suggestions: Recommends new topics, FAQs, and training priorities.
• FAQs Insights: Highlights frequently asked questions to better understand user needs and tailor responses.
• Usability Evaluation: Provides an overall assessment of the chatbot’s effectiveness and user satisfaction.

This feature helps you refine your chatbot, improve engagement, and deliver a smoother user experience. Start using AI Conversation Analysis today to take your chatbot to the next level!

New Sample API Integrations

We’ve added tailored API integrations to meet the unique needs of different industries. These demos showcase the flexibility of ChatLab’s platform in adapting to diverse business requirements:

• Travel Agency
  Use cases: trip suggestions, Booking assistance, itinerary updates.
  View Demo

• Real Estate
  Use cases: Property inquiries and appointment scheduling.
  View Demo

• E-commerce
  Use cases: Order tracking, product search & recommendations.
  View Demo

Message Statistics

Understanding how your chatbot performs is crucial for fine-tuning. The Message Statistics feature gives you detailed insights into message volume, response rates, and user interactions. Use these analytics to identify trends and optimize your bot’s performance.

JavaScript Rendering Scraping

Need to scrape dynamic websites that rely heavily on JavaScript? ChatLab now supports JavaScript Rendering Scraping, enabling your bot to access and process data from even the most complex web pages.

Custom API Tester

Simplify the process of integrating APIs with our Custom API Tester. This new tool lets you test and debug API calls directly within ChatLab’s interface, saving you time and ensuring everything works perfectly before going live.

Widget Customizations

Customizing your chatbot widget just got better! We’ve rolled out new options to help you design a widget that perfectly matches your brand:

• Font Size Adjustments: Set the perfect text size for your users.
• Suggested Questions Colors: Choose colors to make your suggestions pop.
• Footer Text Customization: Add or modify footer text in the widget - you can use Markdown formatting for more flexibility - this allows you to add information about your Privacy Policy or Terms of Service.
• Custom CSS: Take full control of your widget’s styling with custom CSS.
• Stacked Suggested Questions: Display suggested questions in a stacked format for better visibility.
• Auto Open Customizations: Control when your widget auto-opens with delay settings and options for desktop and mobile.

What’s Next?

We’re always working to make ChatLab even better. Keep an eye out for more updates as we continue to refine and expand the platform.

Have feedback or suggestions? We’d love to hear from you! Let us know how we can help make ChatLab work better for your business.

Stay tuned for more updates, and as always, happy chatting! 😊