The agent advises like a good shop assistant: it understands "a red dress under 300", shows product cards, adds to the basket and checks order status. You connect your shop in minutes, without code.
ChatGPT,
Claude"A red dress under 300", "something for a wedding in September", "shoes like these but cheaper". The agent understands a described need, searches your catalogue and shows product cards with price and availability. The customer does not have to guess your categories or your words.
Without it, this customer goes back to the search engine and ends up at a competitor.
Delivery time, return costs, sizing, whether it arrives before the weekend. The agent answers at once, from your own terms, at two in the morning the same as at noon.
These are the questions that decide about an abandoned basket, not about after-sales support.
The agent checks the status in your shop and answers with specifics: where the parcel is and when it arrives. No login, no form, no waiting for an e-mail from support.
At our customers this is the single biggest consumer of support time.
The conversation goes to a person with the whole context: what the customer asked, what the agent answered, which products they looked at. Or it takes a contact if nobody is around.
Nobody starts from scratch and nobody asks the customer to repeat themselves.
Shopify, WooCommerce, PrestaShop, Shoper, Ecwid, CS-Cart, Abicart, Wix, BaseLinker and Base.com, plus an XML product feed for everything else.
Finds the right product from a plain description like 'a red dress under 300' and shows cards with photo, price and sizes.
Product cards carry an add to cart button, so the item lands in the basket without leaving the conversation. Shipping, returns and payment questions are answered while the customer is still deciding.
Answers in 80+ languages from one knowledge base, so international customers get the same service without extra staff.
Checks order status and shipping in your shop system after the customer gives an e-mail and order number, no login needed.
Counts products shown, clicked and added to the cart, and every week tells you what customers asked for, which products raise questions and where the catalogue has gaps.
Checks availability and sizes live and suggests an alternative when something is sold out.
Screens from a real store. The assistant finds the product, helps pick the variant, puts it in the cart, speaks first when a customer hesitates and shows you what it sold.
The customer writes what they are looking for in their own words. The assistant searches your indexed catalogue, shows the product as a card with photo and price and sums up what matters: material, colours, sizes. Buttons under the answer suggest the next step, so the conversation moves towards a choice.
A tap on the cart icon opens the variant picker right in the chat: colour, logo, size. The price follows the choice and one button puts the item in the store basket. The customer does not have to hunt for the right option on the product page.
The assistant notices that someone came back to the same product, keeps looking at it or compares several items, and offers help with a message written for that product. The customer answers with one tap. You decide when it speaks, how often and what it should aim for.
When a customer wants an individual offer, the assistant asks for what it needs - size, option, e-mail and phone - confirms the details and saves the lead with the product attached. Your team gets a contact that already says what the customer wants.
The store dashboard counts products shown, clicked and added to the cart, the value of what landed in the basket, the product and conversation funnels and your top products. Every week AI Sales Tips point to products customers asked for and you do not have, and to places where a sale was lost.
Every E-commerce plan connects to your store and sells from your catalogue. Plans differ in how many products the assistant searches and how many conversations it handles a month.
E-commerce Free
$0/month
No credit card required
Test the assistant on your own catalogue before you pay anything.
E-commerce Start
$49/month
7 Days Free Trial
One shop with full catalogue search, live stock, order status and a catalogue refreshed every day.
Everything in FREE plus:
E-commerce Grow
$95/month
7 Days Free Trial
AI Sales Tips, Email Copilot, voice and your own systems connected.
Everything in START plus:
E-commerce Scale
$360/month
For large stores: 20,000 products, no ChatLab branding and a phone line.
Everything in GROW plus:
Several shops or a catalogue above 20,000 products? Talk to us
