Privacy Policy

January 2nd, 2025

At CHATLAB Sp. z o.o., protecting the privacy of our visitors is one of our top priorities. This Privacy Policy outlines the types of information we collect, how it is recorded, and how we use it. If you have any questions or require further information about our Privacy Policy, please feel free to contact us.

Consent

By using our website or products, you acknowledge that you have read and understood our Privacy Policy and consent to its terms.

Information We Collect

  1. Personal Information You Provide:
    • The specific personal information we ask you to provide and the reasons for requesting it will be explained at the point of collection.
  2. Information You Provide When Contacting Us:
    • If you contact us directly, we may collect additional details, such as:
      • Your name, email address, and phone number.
      • The contents of your message and any attachments you send.
      • Any other information you choose to share.
  3. Usage Data:
    • Information related to your interactions with our website and services, such as:
      • Prompts, selected context, and your usage patterns.
      • Note: We do not collect information from other web pages you have opened.
  4. Technical Information:
    • Details such as your IP address, browser type, and device information.
  5. Registration Information:
    • When you register for an account, we may request contact details including:
      • Name, company name, address, email address, and telephone number.

How We Use Your Information

We use the information we collect for a variety of purposes, including:

  1. Website Operations and Maintenance:
    • To provide, operate, and maintain our website.
  2. Enhancement and Personalization:
    • To improve, personalize, and expand our website.
  3. Usage Analysis:
    • To understand and analyze how you interact with our website.
  4. Development of Products and Services:
    • To develop new products, services, features, and functionality.
  5. Communication:
    • To communicate with you directly or through our partners for purposes such as:
      • Customer service.
      • Updates and information related to the website.
      • Marketing and promotional activities.
  6. Legal and Safety Obligations:
    • To disclose personal information if required by law or to protect the rights and safety of CHATLAB Sp. z o.o. and its users.
  7. Email Notifications:
    • To send you emails.
  8. Fraud Prevention:
    • To identify and prevent fraudulent activity.

Log Files

CHATLAB Sp. z o.o. adheres to standard practices for using log files. These files record visitor activity when they access websites, a common practice among hosting companies as part of their analytics services.

The information collected by log files may include:

  • Internet protocol (IP) addresses.
  • Browser type.
  • Internet Service Provider (ISP).
  • Date and time stamps.
  • Referring/exit pages.
  • Number of clicks.

This data is not linked to any personally identifiable information. The purposes of collecting this information include:

  • Analyzing trends.
  • Administering the website.
  • Tracking user movement on the site.
  • Gathering demographic information.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the California Consumer Privacy Act (CCPA), California consumers are entitled to the following rights:

  1. Disclosure of Collected Data:
    • Consumers can request that a business disclose the categories and specific pieces of personal data it has collected about them.
  2. Deletion of Personal Data:
    • Consumers can request that a business delete any personal data it has collected about them.
  3. Opt-Out of Data Sale:
    • Consumers can request that a business that sells personal data refrain from selling their personal data.

If you wish to exercise any of these rights, please contact us. We are committed to responding to your request within one month of receiving it.

GDPR Data Protection Rights

We want to ensure you are fully informed about your data protection rights. Under the General Data Protection Regulation (GDPR), every user is entitled to the following:

  1. Right to Access:
    • You have the right to request copies of your personal data. A small fee may apply for this service.
  2. Right to Rectification:
    • You can request that we correct any information you believe is inaccurate.
    • You may also request that we complete any information you believe is incomplete.
  3. Right to Erasure:
    • You have the right to request that we erase your personal data, subject to certain conditions.
  4. Right to Restrict Processing:
    • You can request that we restrict the processing of your personal data, subject to certain conditions.
  5. Right to Object to Processing:
    • You have the right to object to our processing of your personal data, subject to certain conditions.
  6. Right to Data Portability:
    • You may request that we transfer the personal data we have collected to another organization or directly to you, subject to certain conditions.

If you wish to exercise any of these rights, please contact us. We are committed to responding to your request within one month of receiving it.

Please find Data Processing Addendum here.

Children's Information

Protecting children while they use the internet is a top priority for us. We encourage parents and guardians to actively observe, participate in, monitor, and guide their children’s online activities.

CHATLAB Sp. z o.o. does not knowingly collect any Personally Identifiable Information (PII) from children under the age of 13.

If you believe that your child has provided such information on our website or through our products, we urge you to contact us immediately. We will make every effort to promptly remove this information from our records.

Questions, Concerns, or Complaints

If you have any questions, concerns, complaints, or wish to exercise your rights, please contact us at: