Agreement Overview

Service Agreement Terms

Updated: November 13th, 2024

1. Overview

The Service Agreement Terms (“Agreement”, “Service Terms”) set forth the guidelines governing the Service and define the legal interactions between the service user and CHATLAB Sp. z o.o. (“We”, “Our Company”). Our Company manages the digital platforms found at ChatLab.com (“Site”) and provides Services (elaborated in Section 2). These Services cater to businesses to facilitate their operations. By accessing the Site, using the Service, or completing the Account sign-up, you confirm that: (i) you've reviewed and agreed to the Agreement and Privacy Policy, (ii) you have the legal age and capability to enter into this contract with us, (iii) you can legitimately represent the entity on whose behalf you act. If any of these terms are unsuitable, refrain from using our Service. However, you can reach out to us at contact@chatlab.com to discuss potential solutions.

2. Terminology

The capitalized terms below have these meanings:

Account – A personalized dashboard for Users to utilize the Service or Site.
Agreement – Refers to a potential subscription contract between the User and Our Company detailing the Service usage scope and cost.
Company – Refers to CHATLAB Sp. z o.o.
Content – Includes texts, images, etc., uploaded or shared by the User or Guest via the Site or Service.
Device – Electronic devices like computers, phones, or tablets that enable web browsing.
Guest – Anyone who visits the Site.
Intellectual Property – All creative outputs, inventions, and designs owned exclusively by Our Company.
Licence – A non-exclusive permission for personal use of the API or Widget.
Link – A hyperlink pointing to another website.
Mobile Device – Handheld electronic gadgets like smartphones or tablets compatible with the Site or Service.
Notification – Messages sent to Users as part of the Service.
Other Websites – Sites other than our own.
Password – A secure sequence, at least 8 characters long, set by the User for Account access.
Privacy Policy – Outlines data handling by Our Company, available at https://www.chatlab.com/privacy.
Service – Collectively refers to the Site, Widget, and/or API as per the Agreement with a specific User.
Terms – This document, accessible at https://www.chatlab.com/terms.
User – An entity possessing an Account.
Website – The digital platform at ChatLab.com.
Widget – A specific ChatLab tool that can be integrated into a User's website.

These definitions apply irrespective of singular or plural usage.

3. Basic Guidelines

To use our Service, you must fully accept these Terms. The relationship between our Company and the User or Guest is solely governed by these Terms. If other entities offer services via our Site or Service, their terms apply to those services, unless our Terms explicitly state otherwise. Users must adhere to the intended usage of our Service and Site. For website usage, the Device should:

Connect to the internet.
Support browsers: Google Chrome, Opera, Firefox, Safari, or Microsoft Edge (not older than a year).
Enable JavaScript.

Widget usage requires:

Internet connection.
Browsers: Google Chrome, Opera, Firefox, Safari, or Microsoft Edge (not older than a year).
JavaScript activation.

It's advised to have antivirus software on Devices.

4. User Accounts

Accounts can be created via our Site. Registration demands a valid email and password. Always provide accurate and up-to-date details when creating an Account. Failure to do so may result in Account suspension. Users are accountable for their Account and Password confidentiality and any activities therein. Inform us immediately about any security breaches or unauthorized Account access.

By accepting these terms, you grant CHATLAB Sp. z o.o. permission to publicly identify you or your organization as a client. This may include, but is not limited to, using your organization's name and logo in marketing materials, case studies, on our website, and in other promotional content, unless you explicitly request otherwise in writing. If you prefer not to be publicly identified as a client, please notify us in writing at contact@chatlab.com. We will respect your request and refrain from using your name or logo in our promotional materials. However, this does not limit ability of CHATLAB Sp. z o.o. to acknowledge the existence of a client-provider relationship for legal, reporting, or compliance purposes where necessary.

5. Correspondence

Account creation may include subscribing to promotional materials, newsletters, or other communications we send.

6. Special Offers

Service or Site promotions may follow separate rules from these Terms, especially if detailed in an Agreement. Always check associated rules and our Privacy Policy when participating in promotions.

7. Subscription Plans

Some Service features are subscription-based. Billing happens in advance, either monthly or yearly, depending on the chosen plan. Subscriptions auto-renew unless canceled by the user or our Company. Cancellation can occur via the Account or by emailing us at contact@chatlab.com. Subscriptions require valid payment methods. Provide accurate billing details, and by doing so, you authorize subscription fee charges. If auto-billing fails, a manual payment prompt will be sent. Orders can be declined for various reasons, including suspected fraud. The buyer is responsible for additional fees or taxes.

8. Fee Adjustments

Our Company may change Subscription fees at our discretion. Any changes will apply after the ongoing Billing Cycle. Users will receive prior notice, allowing time to cancel before the new fee takes effect. Continued Service usage post-change indicates agreement to the revised fee.

9. Refund Policy

Paid Subscription fees are non-refundable unless legally mandated.

10. User Content

Our Service and Site let you share various “Content”. Users are accountable for their shared Content's legality and relevance. By sharing Content, you confirm ownership or necessary permissions and ensure no rights are violated. Copyright infringements can result in Account termination. You retain Content rights, but we aren't liable for any Content shared by you or third parties.

11. Unacceptable Usage

Service or Site usage should be lawful and adhere to these Terms. Misuse includes, but isn't limited to, illegal activities, harming minors, unsolicited promotions, impersonations, and actions that inhibit others' Service enjoyment. Automated or malicious access to the Service or Site is strictly prohibited.

12. Usage Analytics

Third-party services may monitor our Service and Site usage.

Google Analytics

This service by Google analyzes web traffic. The data helps Google tailor its advertising. For Google's privacy practices, visit here and here.

13. Intellectual Property Rights

Our Company exclusively owns the Service, Site, and their original content (excluding User Content). They are protected by U.S. and international laws. Unauthorized use of our intellectual property is prohibited. Subscribers receive a limited, revocable, non-exclusive License consistent with their Subscription's terms. Unauthorized Service or Site modifications or access is prohibited.

14. Copyright Compliance

We respect intellectual property rights. If you believe there's a copyright violation, report it to contact@chatlab.com with the subject “Copyright Infringement”.

15. DMCA Reporting Process

For Digital Millennium Copyright Act (DMCA) claims, provide detailed infringement information to our Copyright Agent at contact@chatlab.com.

16. Feedback & Error Reporting

We aim to continually improve based on user feedback. Share feedback at contact@chatlab.com. Feedback becomes our intellectual property.

17. External Links

We may link to Other Websites. These are outside our control, and we aren't responsible for their content, policies, or practices.

18. Termination

Users can end their Account anytime via the Site. We may suspend or terminate Accounts violating these Terms or for any reason. Upon termination, your right to use our Service ends.

19. Limitation of Liability

Our Company's liability is limited to the maximum extent permitted by law. We aren't liable for indirect, consequential, or incidental damages, lost profits, or any damage due to Service, Site, or Agreement usage.

20. Governing Law

This Agreement is governed by Polish law, excluding its conflict of law rules.

21. Disputes

Any disputes or claims related to the Service, Site, or Agreement will be resolved through binding Polish court.

22. Updates

We may revise these Terms. Check back regularly. Continued Service usage indicates your agreement to any changes.

23. Contact

For queries, feedback, or other communications, reach us at contact@chatlab.com.

24. Miscellaneous

Should any provision of these Terms be declared void or unenforceable, the remaining provisions remain effective.

25.Disclaimer of Liability for Chatbot Responses

The chatbot provided by ChatLab is an automated tool designed to assist with providing information and responses based on the data and documents uploaded by the user. While we strive to ensure the accuracy and reliability of the responses, we cannot guarantee their correctness or completeness.
The responses generated by the chatbot are for informational purposes only and should not be considered as professional advice. Users are advised to verify the information provided by the chatbot independently.
CHATLAB Sp. z o.o. (the “Company”) does not assume any responsibility or liability for any errors, omissions, or inaccuracies in the responses provided by the chatbot. The Company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of or reliance on the chatbot responses.
By using the chatbot, you acknowledge and agree that the Company is not responsible for any decisions or actions taken based on the responses provided by the chatbot.