Chatlab features
Train with your website
The chatbot will read your website and learn from it. You just need to point it to your main website and it will scan the whole website, you will be able to select which pages should be used for training. Alternatively you can point it to the site map of your website.
Train with your files
Train with your PDF documents, Microsoft Word documents, text files, CSV files, and Excel spreadsheets. You can upload up to 20 documents at once to speed up the training process.
Customize your chatbot
Change the avatar, name, colors, launcher icons and other settings to make your chatbot reflect your brand and fit your website. You can also enable the chatbot to automatically open on your website startup without waiting for the user to click on the chatbot icon.
Fine-tune conversation settings
You can set the welcome message as well as the suggested questions that will help your clients to start the conversation.
Role settings
You can set the role of the chatbot, whether it is a sales chatbot, support chatbot, or any other type of chatbot, and the chatbot will adjust its responses accordingly. You can use predefined set of role parameters (role/primary language/response length) or you can switch to full customization mode where you can fine-tune the chatbot tone of response, detailed behaviors etc
Embed in your website
Easily embed the chatbot in your website with a simple code snippet. No coding required. Just copy and paste. You can choose between the chatbot widget (launched from the bottom right corner) or the chatbot iframe mode in which the chatbot can be simply put between the other contents of your page.
Review the chat logs
Browse, search and filter the history of the conversations your chatbot had with your customers.
Correct wrong answers
Train your chatbot to answer questions it didn't know the answer to. It will learn from your corrections.
Human support fallback
The chatbot can identify situations where contacting human support may be beneficial. If so, it will suggest this option to your client. Should the client agree, the chatbot will display a contact form. Once completed, it sends the message and the entire chat log to your designated customer support email address. Additionally, users have the option to manually activate the human support contact form by clicking the envelope icon. ChatLab has also Live Chat capability.
Get feedback
Customers can rate the chatbot and leave feedback. You can review the feedback and act on it.
Support for 85 languages
Train the chatbot in any language you want. Chatbot will automatically detect the language of the conversation.
Whitelabel
Hide ChatLab logo and host the chatbot on your domain. Customize the chatbot to match your brand.
Lead Generation
Collect user emails and/or phone numbers. Review the leads and export them to a CSV file.
Share with team
Share your chatbots with your team and your customers, they can review chatlogs, leads & improve training and provide corrections.
E-commerce Sales Chatbot
Integrate the chatbot with your WooCommerce or Shopify store (other integrations are also available). Chatbot will answer questions about products, recommend products, and help with the checkout. Check the demo store here:https://woocommerce.chatlab.com
AI Actions
Using our AI actions editor you can build any custom integration with any backend system that can expose the data via API endpoints. For example you can make the chatbot to check the availability of the product in your warehouse, check the status of the order in your ERP system, or check the current balance on the customer account. In case you need more extended integration, please contact us.
Live Chat
ChatLab AI Chatbot can switch the conversation to a live chat with a human agent. The chatbot will provide the agent with the conversation history and the context of the conversation. You can set custom availability hours for the live chat. This feature is currently in beta testing and is available in selected plans.