For hotels

Answers guests. Books direct.Hotels, resorts and apartments

The agent answers guests about availability, rates and stay conditions in their language, around the clock, and steers them to a booking on your own site. Our hotel customers automate around 70% of routine questions.

No credit card · Booking system connected during onboarding · Book a demo

Channels
ChatbotWhatsAppMessengerInstagramVoice + PhoneE-mail drafts
AI models
OpenAI logoChatGPT
Google Gemini logo
GeminiAnthropic Claude logoClaude
-60%fewer escalations to the front deskUmili Resorts-30%fewer e-mails to receptionUmili Resorts7booking systems connected out of the boxHotres, IdoBooking, KWHotel, Mews and more

Hotels and resorts already answering guests with ChatLab

Ustronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwór w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwór w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy Plaży
Guest journey

Three moments in a stay. The agent answers, not reception.

Before the booking availability, rates and stay conditions, in the guest's language.

The agent reads live availability from your booking system and steers the guest to book on your site instead of a portal.

Before arrival check-in time, parking, pets, directions, what is included.

The questions that fill reception's inbox the week before a stay get answered at once, around the clock.

During the stay breakfast hours, spa, late check-out, a problem in the room.

What the agent cannot settle goes to reception with the whole conversation attached. Nobody asks the guest to repeat.

Features that fill rooms

Four things that turn a question into a direct booking.

The real widget with a demo hotel. The assistant finds the room, offers another one when the dates are full, sends the guest to book on your website, speaks first when a guest hesitates and shows you what guests asked for.

Recorded demo · Baltic View
01 · Offer search and alternatives

Finds the room, and another one when the dates are full

The guest describes the stay in their own words: who is coming, when, what matters. The assistant checks live availability in your booking system and shows the rooms that fit as offer cards with photo and price for the whole stay. When the requested room is taken, it does not stop at "no availability": it offers the same room on nearby dates or another room on the guest's dates.

Recorded demo · Baltic View
02 · Direct booking

Sends the guest to book on your website, not a portal

Every offer card carries a booking link to your own booking engine with the dates and guests already filled in. The assistant explains what a direct booking gives, from your own terms, so the guest who came to compare prices books with you and you keep the commission a portal would take.

Recorded demo · Baltic View
03 · Proactive messages

Starts the conversation when a guest hesitates

The assistant notices that someone came back to the same room page, stays on it for a long time or compares several rooms, and offers help with a message written for that page. The guest answers with one tap and gets availability for their dates. You decide when it speaks and how often.

04 · Hotel dashboard

Shows what guests asked for and what they clicked

The hotel dashboard counts room and offer cards shown and clicked, the value of clicked offers and the alternatives the assistant proposed, with booking and conversation funnels. The stay date demand chart shows which nights guests ask about weeks in advance, a signal for your pricing. Top rooms show which offers attract guests and which ones nobody clicks.

Every guest's language

Learns from every language version of your website and answers from the one the guest speaks. The chat opens in the language of the page or the browser, the guest can switch it, and the welcome message, buttons and forms are translated too.

Reservation lookup

With a reservation number and e-mail the assistant reads the guest's booking from your system and answers about their own stay. What it cannot settle goes to reception with the reservation attached.

Customers

Umili Resorts. What changed after they switched the agent on.

Umili Resorts Remigiusz Zawisza
Umili Resorts
"Since implementing ChatLab, our service efficiency has notably improved. The chatbot now handles 70% of routine inquiries automatically.
This reduced the amount of cases escalated to the front desk by 60% and the volume of emails by 30%"
Remigiusz Zawisza,
Marketing Manager, Umili Resorts
Case Study: Umili Resorts
Booking systems

Connected to your booking system. Eight systems, live prices.

Not on the list? We connect your system through its API during onboarding.

Zuu Works

Re-trained daily from your Zuu Works website, so offers and prices are never stale.

Hotres

Live availability and offers for apartments and rooms, straight from Hotres. Learn more

NFHotel

Room availability and current offers read from your NFHotel system. Learn more

IdoBooking

Availability, offers, reservations and guest notes, directly in IdoBooking. Learn more

KWHotel

Availability, prices and reservations created in the chat from your KWHotel PMS. Learn more

Mews

Room availability, prices and the guest's own reservation, pulled from Mews. Learn more

Beds24

Free rooms for the requested dates and live rates from Beds24. Learn more

Hostfully

Vacation rentals, availability and quotes from Hostfully, with booking requests passed to your team. Learn more

Live, not a screenshot

This is the hotel agent talking. Recorded in the real widget.

Recorded demo · Baltic View

Talk to a live hotel bot

The recording shows a typical evening: availability, price, a dog, check-in time. The live demo is connected to a real booking engine, so you can search dates and rooms yourself.

Questions

Frequently asked questions.

Pricing for hotels and rentals

One price per property, everything reception does at night.

Every Hospitality plan connects to your booking system and answers guests around the clock. Plans differ in the number of properties, the monthly conversation budget and the tools for your team.

Hospitality Start

$48/month

Up to 20 rooms

Booking system connected

Your booking system in the chat: availability, prices and reservation lookup, all night long.

What's included:

  • Connects to your booking system or PMS
  • Guests check availability and prices for their dates in the chat
  • Reservation lookup - guests find their booking without calling reception
  • AI Search over your rooms - the assistant finds the right room or package from a plain question
  • Answers guest questions 24/7 from your website and documents
  • Live chat - reception takes over when a guest needs a person
  • WhatsApp - guests write on the number they already use
  • Facebook Messenger
  • Instagram
  • Collects enquiries and hands over to a contact form
  • Smarter AI models with 16k context

Plan Limits

  • 2,400 chatbot responses / month
  • 1 property
  • 20 rooms in AI Search
  • 11,000,000 training characters/property
  • 1 team member
  • 24-hour Email Support
See more pricing options Start with Hospitality Start
Most popular

Hospitality Grow

$95/month

Up to 100 rooms

Guest memory, AI insights and the channels guests already use.

What's included:

Everything in START plus:

  • Remembers returning guests across conversations
  • AI Insights - what guests ask, where you lose bookings
  • Multilingual bot - one knowledge base, answers in 80+ languages
  • Email Copilot - drafts replies to guest emails from your knowledge
  • Voice conversations - guests can talk to the assistant
  • Offer cards - rooms and packages with photos and prices in the chat
  • Custom forms and flow editor - guided booking and pre-arrival scripts
  • Custom API actions - connect your CRM, channel manager or upsell tools
  • API access for your own automations
  • Automatic credit top-up
  • 32k context and weekly automatic retraining

Plan Limits

  • 11,000 chatbot responses / month
  • 2 properties
  • 100 rooms in AI Search
  • 15,000,000 training characters/property
  • 3 team members
  • 1 Email Copilot account
  • 24-hour Email Support
  • 30-minute onboarding support
See more pricing options Start with Hospitality Grow

Hospitality Scale

$360/month

Up to 250 rooms

For hotel groups: your brand, your domain and rates refreshed every day.

What's included:

Everything in GROW plus:

  • Chat widget on your own domain
  • Your own logo instead of ChatLab branding
  • Daily automatic retraining - new rates and offers picked up every day
  • Up to 5 properties under one account
  • Monthly 30-minute call with our team

Plan Limits

  • 50,000 chatbot responses / month
  • 5 properties
  • 250 rooms in AI Search
  • 15,000,000 training characters/property
  • 10 team members
  • 5 Email Copilot accounts
  • 1 voice phone slot
  • 24-hour Email Support
  • 60-minute onboarding support
See more pricing options Book a demo
Compare the Hospitality plans line by line

A hotel group or an annual contract? Talk to us

Ready to answer every guest, every night?

We connect your booking system during onboarding and prepare the first scenarios for your property.